Frequently Asked Questions
Common questions and answers about Journiv Plus licenses, features, and usage.
General Questions
What is Journiv Plus?
Journiv Plus is an optional extension for your self-hosted Journiv instance that unlocks additional features as a thank you for supporting the development of Journiv. Plus features are designed with the same privacy-first, self-hosted philosophy as the core Journiv app.
Why should I get Journiv Plus?
Journiv Plus helps support the ongoing development of Journiv while giving you access to additional features. It's a way to contribute to the project while getting enhanced functionality for your journaling experience.
Is Journiv Plus required to use Journiv?
No, Journiv Plus is completely optional. The core Journiv app is fully functional without Plus features. Plus features are additional enhancements that you can choose to unlock.
What features are included in Journiv Plus?
See the Plus Features page for detailed information about all available features. More features will be added over time, and Plus subscribers automatically get access to new features as they're released.
License Questions
How do I purchase a Journiv Plus license?
You can purchase a license on the Journiv Plus page. After purchase, you'll receive your license key via email.
How long does it take to receive my license key?
License keys are typically sent via email within 48 hours of purchase. Please ensure you use a valid email address when purchasing.
How long is my license valid?
Licenses are valid for 1 year from the date the license email is sent (not the date of purchase). You'll need to renew your license annually to continue using Plus features.
Is Plus license valid for all users on my installation?
Yes, Plus license is valid for all users on your personal self-hosted installation.
Can I share my license on another installation?
No, licenses are bound to your specific installation's unique identifier. This prevents license sharing and ensures each license is tied to one installation.
What happens if I need to move my installation?
You can reset your license to bind it to a new installation, but there are rate limits on resets. Contact support if you need assistance with license transfers.
Can I get a refund?
No, there is no refund policy for Journiv Plus.
Technical Questions
Do Plus features require an internet connection?
No, once your license is registered, Plus features itself work entirely offline. They run locally on your server and don't require an active internet connection to function.
Your licnese is validated periodically by Journiv's Plus server to ensure it is still valid and bound to your installation. The only information sent to the Plus server for license refresh is your installation's unique identifier and he last known signed license token.
Do Plus features send my data anywhere?
No, all Plus features process data locally on your server. Your journal entries, tags, moods, and analytics never leave your installation. The only external interaction is license validation, which doesn't exchange any journal content.
Do Plus features perform database operations?
No, Plus features do not perform any database operations. All database operations are performed by Journiv's core open source code. Plus features are designed to be peform only in-memory computational operations on your server locally.
How do I register my license?
- Log in to your Journiv instance as an administrator
- Navigate to Settings → Journiv Plus
- Enter your license key and the email address associated with your purchase
- Click "Register License"
See the Getting Started guide for detailed instructions.
What if my license registration fails?
Common issues include:
- Incorrect license key format (should be 36 characters, starting with
lic_) - Email mismatch (must match the email used for purchase)
- Network connectivity issues
- Rate limiting (if you've tried multiple times)
Check the Troubleshooting guide for more help.
Can I use Plus features on multiple installations?
Each license is bound to one installation. If you have multiple installations, you'll need a separate license for each one.
Privacy & Security
Does Journiv Plus collect my data?
No, Journiv Plus does not collect, store, analyze, or transmit your journal entries, media, tags, moods, or analytics. All processing happens locally on your server.
How is my license information stored?
A signed license is stored in your database. The license key itself is never stored in Journiv for security. Hence it is important to keep your license key secure and never share it with anyone.
How is license validation secure?
Licenses are cryptographically signed by the Plus server and verified locally by your instance.
Feature Questions
Will more features be added?
Yes, new Plus features will be added periodically. As a Plus subscriber, you'll automatically get access to new features as they're released, at no additional cost during your subscription period.
What features are planned?
Planned features include Shared Journals, advanced mood analytics, writing pattern insights, entry correlation analysis, and custom analytics dashboards. The exact timeline and feature set may change based on development priorities.
Support Questions
Where can I get help?
You can get help through:
- Discord: Join the Journiv Discord server
- Email: Contact support via email
- Documentation: Check the Plus documentation for guides
How do I report a bug or issue?
Report bugs and issues through Github or Discord.
Can I request a feature?
Yes, feature requests are welcome! Share your ideas on Github or through Discord.
Billing Questions
How do I renew my license?
You'll receive a renewal notice before your license expires. You can purchase a new license through the Journiv Plus page using the same process as your initial purchase.
Will my license auto-renew?
No, as of now Journiv Plus licenses do not auto-renew. You'll need to manually purchase a renewal when your license expires.
What happens when my license expires?
When your license expires, Plus features will no longer be accessible. Your data and journal entries remain intact, but Plus-specific features will be disabled until you renew your license.
Other Questions
Is there a free trial?
Currently, there is no free trial for Journiv Plus. However, you can explore the core Journiv features for free, forever.
How do I unregister or remove my license?
You can remove your license through the Settings → Journiv Plus page. This will disable Plus features but won't affect your core Journiv data.